Please contact us prior to placing your order if you are unsure as to the size, condition or any other aspect of the item being purchased, as we do our best to ensure that you will be fully satisfied with your order. In the event that an item is out of stock we will communicate with you and offer an alternative if one is available, or keep in touch and advise when that product is available once more.

For deliveries organised by courier

It is your responsibility to ensure that you are in a position to accept your delivery if organised with both parties, at the mutually agreed time. Failure to do so may mean additional delivery and storage costs being incurred, for which you would be liable for settlement prior to follow up delivery. You are also responsible for ensuring that your premises can accept the items ordered and that such items will fit through doorways and into their intended space. Items are delivered to the main entry point of your premises and, whilst we do our best to assist, it is your responsibility to move items to the room of your choice. If you'd like your order to be delivered outside the UK mainland please contact us for a quote, prior to placing your order.

UK Delivery Standard Charge: £5.95 - this is a Royal Mail Service

Scottish Highlands & Isle Of Man: £24.00 - this is a Royal Mail Service

European Standard Delivery Charge: £15.00 -

European Standard Delivery Charge (Non EU): £30.00 -

US & Canada Standard Delivery Charge: £50.00 -

Australia & New Zealand Standard Delivery Charge: £50.00 -

The Rest of the World Standard Delivery Charge: £50.00 -

Please note:
On occasions orders may incur additional delivery charges due to weight and size, on these occasions we will contact you directly regarding this.

International Delivery Options

We welcome orders from international customers.

If your intended destination is not shown, then please contact us
Delivery schedules will be between 5 and 15 days but can be much sooner dependent upon destination. It has been known for deliveries to be affected by Customs & Excise delays in the final destination country from time to time.
We are a UK based website operating within the UK.


POWDER GREY are not liable for any customs charges made in the recipients country The customer is completely responsible for these charges.