We accept the following credit cards
Master Card

Returns & Exchanges

At POWDER GREY we want you to love every item that you purchase. With that in mind we hope you can feel confident in buying online knowing that you can return goods if they are not suitable in any way nor as you had expected.

Please return your item within 14 days (7 days in store) to us in its original condition. Used or customer-damaged items cannot be refunded or exchanged. Please fill out the returns form that will be sent with your order.

We highly recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

Once your order arrives, please take great care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. If the exchanged item is for a lesser value then a refund will be issued for the difference, providing the return is made within the 14 day returns period. If the exchanged item is of a higher value a member of our Customer Service team will be in touch to take the additional payment.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

All orders (including overseas orders) will be refunded in Sterling. POWDER GREY cannot be held responsible for any fluctuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.

In the event that your item has been delivered damaged then we will arrange for collection. If your order was sent by courier and not Royal Mail Service you will receive a full refund, provided you have notified us within 24 hours of delivery. These terms do not affect your statutory rights.

Many thanks